At our initial interview, either by phone or in person, we'll cover our scope of services and gather some basic information about you and your pet, and also answer any questions you may have prior to our first visit.
When we arrive at your place for the initial meeting, it's important that our first visit together includes you and your pet at your place so we can determine how the pet will react to us when we arrive the next time without you being present. With your help, we'll make note of any special conditions such as entry access and any of your pet's needs required to do our job efficiently at the place of pickup.
At the first visit, we request payment by check, cash or payment via our website for a one-time setup/cleanup fee of $25.00. On this visit we will demonstrate how we do our job by performing the first waste pickup, disinfection and removal.
From this point, you are not required to be present when we're scheduled to come for dooky pickup. When we finish our job at your place, we will leave a door hanger notice stating completion of the service with notes if necessary on any unusual conditions we've encountered during the service, including any symptoms of disease we may visibly detect in your pet's stool.
At any time please call to let us know how we're performing. We're happy to rectify any problems with our service by the very next business day with no additional cost.
We will send out an invoice in the mail or email if you have provided us with an email address at the end of each month, after the work is all done. Invoices are due by the 15th of the month. If you prefer another type of payment method, please contact us.
You may opt to pay by mail as long as payment arrives in our office by the 15th, or you may pay by credit card by going to our Pay my Bill page where you can pay via Paypal as a guest or if you want to use your Paypal account information. Be sure to include your invoice number and client account number when using our secure online payment so we may credit the correct account. Please note there is a $3.00 late fee for accounts not paid by the 15th of the month following the service.
We also have plans for bi-weekly, daily and limited-visit pickup services.